ExSun
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Вопрос-ответ

Common

How does the ExSun.io service work?
ExSun.io is a web platform that monitors reliable cryptocurrency exchanges. The exchange process with our service is straightforward: on the main page, you choose the currency you want to exchange and the currency you want to receive. Our system automatically provides current offers from verified exchanges. This way, you can select the most advantageous offer, taking into account minimal fees, exchange rates, and the exchange point's reputation.
How to choose the right exchange on ExSun.io?
Choosing an exchange on ExSun.io is a simple and secure process. All exchanges on our platform undergo careful moderation and earn trust in the exchange process. You can freely choose any exchange based on the provided exchange conditions. For your confidence, we also recommend reviewing real user reviews on our website. This way, you can make a choice that aligns with your requirements and preferences.
Why do I need to register on your platform?
Registering on ExSun.io provides access to unique opportunities and privileges. Your personal account is not only a place for cashback and bonus accruals for reviews but also allows you to manage your account. With it, you can control and withdraw accrued bonuses, as well as manage your reviews and claims to exchange points. Registration also ensures the convenience of saving exchange statistics and preferred directions. Thus, creating an account makes interaction with the platform even more convenient and profitable for you.
How can I get cashback or a bonus for a review?
The loyalty program is not applicable to all exchange points, so it is important to choose those with a special label coins to accrue bonuses and cashback. Bonuses for reviews are awarded when leaving a review for a crypto exchange, also having a special coins. Both types of accruals are made in USD and credited to your account. The received funds can be withdrawn to your cryptocurrency wallet or bank card.
How can I find out about new exchange points on your platform?
To stay informed about all updates and the appearance of new exchange points, subscribe to our newsletter, and follow our updates on social networks. We regularly publish announcements and news about expanding the network of exchanges on our platform.
How often is information about exchange rates and conditions updated on your platform?
Exchange rates information is updated frequently - just a few seconds. However, on the main page, the information update interval is set to 15 seconds, ensuring the convenience of using the list of exchange points without losing the relevance of the exchange rate information.
How does the moderation of exchanges occur on your platform?
Exchange moderation includes checking their reputation, exchange conditions, and security. We enter into partnership agreements with verified exchanges to provide users with reliable and profitable transactions. In case of violations or negative user experiences, we take actions, including excluding the exchange from the list.
What should I do if I encounter difficulties with a transaction?
In case of difficulties, we recommend first contacting the support of the selected exchange point. If the problem is not resolved, you can submit a request on our platform, and we will try to help resolve the situation.
Can I trust the rating of exchanges on your platform?
Yes, you can trust the rating of exchanges on our platform. The rating is formed based on algorithms that consider various factors such as reputation, user reviews, and compliance with exchange conditions.

Icons

What types of icons exist?

Icons are used to facilitate information perception and navigation on the site. Each icon has its unique meaning and represents specific information.

personВерификация личности Обменный пункт может потребовать верификацию личности

coin-lensAML верификация Обменный пункт производит AML проверку и может потребовать документы

claim-docПретензии Обменный пункт имеет не закрытые претензии

coin-lockФиксация курсаФиксация курса Обменный пункт не фиксирует курс обмена при создании заявки

percentДополнительная комиссия Обменный пункт применяет дополнительную комиссию. В размере [сумма/процент] [валюта/процент] эта комиссия взимается с получаемой валюты при проведении обмена

arrow-downСторонние платёжные системы для принятия средств Обменный пункт использует сторонние платёжные системы для принятия средств

arrow-upСторонние платёжные системы для выплаты средств Обменный пункт использует сторонние платёжные системы для выплаты средств;

coinsКешбэк Обменный пункт принимает участие в системе начисления кешбэка. Сумма кешбэка рассчитывается от суммы прибыли ExSun. Процент начисления составляет [процент]

touchРучной полуавтоматический режим Обменный пункт работает в ручном или полуавтоматическом режиме

personРегистрация Обменный пункт требует наличие учётной записи для создания заявки на обмен

walletСервис кошельков со встроенным обменомСервис кошельков Сервис кошельков со встроенным обменом, отсутствует прямой обмен, требуется регистрация

credit-cardВерификация карты Обменный пункт требует верификации карты

portfolioПеревод от юрлица Обменный пункт осуществляет отправку средств от юридического лица

diagramНесколько курсов Обменный пункт имеет разные курсы для разных городов, показан наиболее выгодный курс

carОтсутствует офис в заданном городе Обменный пункт не имеет офиса в выбранном городе, оплата курьерской доставки включена в курс обмена или отображена посредством метки "Дополнительная комиссия"

autoАвтоматический обмен средств Обменный пункт осуществляет обмены в автоматическом режиме

autoРейтинг нулевой Рейтинг обменного пункта находится в процессе формирования и основывается в первую очередь на отзывах клиентов. На данный момент количество отзывов недостаточно для формирования рейтинга, поэтому оценка находится в стадии формирования

autoСистема поощрения за отзыв Обменный пункт принимает участие в системе поощрения за отзывы. Для получения бонуса необходимо произвести обмен на сумму от 111111 USD и оставить отзыв. Сумма бонуса 222 USD. Ограничений на количество отзывов в сутки нет

What are icons used for?

The Fish Text website helps designers, developers, and webmasters generate several paragraphs of more or less meaningful placeholder text in Russian. It also assists aspiring orators in honing their public speaking skills at home. In creating the generator, we used the well-known universal speech code. The text is generated in paragraphs randomly ranging from two to ten sentences per paragraph, making the text more appealing and...

payment

Essentially, Fish Text is an alternative to the traditional Lorem Ipsum, which confuses some people when trying to read placeholder text. Unlike Lorem Ipsum, Russian fish text fills any layout with incomprehensible meaning and adds a unique touch of the Soviet era.

Reviews

How does the review verification system work on ExSun?
All reviews undergo a moderation process to prevent fake reviews from exchange points and to remove fraudulent reviews that do not reflect real exchange experiences. This helps maintain informativeness and provide accurate feedback to users. Moderators verify the reality of the completed exchange to ensure the authenticity of the information provided in the review. This approach helps avoid misleading users and ensures more reliable information about the exchange service's operation.
What advantages does the reward system for leaving a review on ExSun offer me?
By leaving reviews on ExSun, you not only share your experience with other users but also receive additional rewards in your account. This creates a mutually beneficial interaction between users and exchange points.
How can I receive a reward for leaving a review on ExSun?
To receive a reward for a review, you need to take the following steps: 1. Select the exchange point participating in the review reward system. Such exchange points are marked with a special coins. Clicking on this label will show you the conditions and the amount of reward for the completed exchange. 2. Go to the selected exchange point and complete the exchange, following the conditions to receive the review bonus. 3. After completing the exchange, leave a review about the exchange point. After moderation and publication of the review, your reward will be credited to your ExSun account.
Is there a limit on the number of reviews for which I can receive a reward on ExSun?
Restrictions are set individually by each exchange point. To learn details about any limitations, please click on the coins and review the conditions for receiving the reward provided for that specific exchange point.
How is the fairness of the review reward system ensured on ExSun?
The automatic verification and moderation system ensure rewards are granted only for genuine reviews on the ExSun platform. This creates a fair and transparent interaction between users and exchange points, guaranteeing the authenticity and reliability of the provided information.
What information can be found in reviews about cryptocurrency exchanges?
Reviews provide valuable information about the quality of service, transaction speed, security level, and overall experience of interacting with a cryptocurrency exchange. Reading reviews helps make an informed decision when choosing which exchange point to engage with.
Why is the review I left about an exchange not displayed on the monitoring site?
If the review you left about an exchange is not displayed on the monitoring site, it may be undergoing the moderation process or has been deleted due to non-compliance with monitoring rules. Ensure that your review complies with the platform rules and wait for the moderation process to complete. If you have any questions or issues related to the review, you can also contact the monitoring support service.

Cashback

How to choose an exchange point participating in the cashback program?
Exchange points participating in the cashback program are marked with a special coins. By clicking on this label, you can obtain additional information about the rules and conditions for receiving cashback.
How can I receive cashback after completing a transaction on the platform?
To receive cashback, follow these steps: 1. Go to your personal account on the website. 2. In the "Cashback" section, click on the corresponding "Get Cashback" button. 3. Fill out the provided form to request cashback. 4. After submitting the information, our moderators will verify the provided data. 5. If all the specified data is correct, the cashback will be credited to your personal account balance. Thus, following these steps will allow you to receive cashback after successful verification of the provided information by the moderators.

Claims

I am dissatisfied with the exchange service. Where should I turn?
If you are dissatisfied with the interaction with the exchange point, you have the option to write a corresponding review. In case the exchange point fails to fulfill its financial obligations, we recommend filing a claim on our website in the "Claims" section. This feedback will be forwarded to our moderators, who will request the exchange point administrators to review your complaint, provide a response, and attempt to find a compromise solution to the issue. We value feedback highly, as the negative experience of one user can help others avoid difficulties. If the exchange point administrator ignores your complaint, they risk being blacklisted.

Rating

Can I trust the rating of exchanges on your platform?
Yes, you can trust the rating of exchanges on our platform. The rating is formed based on algorithms that take into account various factors such as reputation, user reviews, and the fulfillment of exchange conditions.
Where does the information about exchange speed, support work, and other parameters come from?
Information about exchange speed, support performance, and other parameters is typically based on customer reviews and ratings from users who have used the services of the exchange point. This data is gathered from reviews left by users after completed exchanges. Users can share information about the speed of transaction processing, quality of customer support, security level, and overall experience of interacting with the exchange point. Based on these reviews, an understanding of the exchange service's operation and its parameters is formed, which may be available for review by other users or platform visitors.

Withdrawal

How to withdraw funds from my account?
To withdraw funds to a cryptocurrency wallet or a bank card, go to your personal account and select the finance section. Fill out the withdrawal request, specifying the withdrawal method, amount, and details. The submitted request undergoes processing by moderators, after which the funds are sent to the details you provided. The processing time for fund withdrawals is usually not more than 24 hours from the time of the request on business days.
What is the minimum amount for withdrawing cashback and funds on ExSun?
The minimum amount for withdrawing cashback and funds on ExSun is 5 USD. You can request a withdrawal when your balance reaches this amount.
Which withdrawal directions are available?
We support popular withdrawal directions, including USDT TRC20, Bitcoin, Litecoin, as well as bank cards, YooMoney, and QIWI.

First Exchange

How does the ExSun.io service work?
ExSun.io is a web platform that monitors reliable cryptocurrency exchange points. The process of exchanging through our service is straightforward: on the main page, you choose the currency you want to exchange and the currency you want to receive. Our system automatically provides current offers from verified exchange points. This way, you can choose the most favorable offer, taking into account minimal commissions, exchange rates, and the reputation of the exchange point.
How to choose an exchange point correctly?
Choosing an exchange point on ExSun.io is a simple and secure process. All exchange points on our platform undergo thorough moderation and earn trust during the exchange process. You are free to choose any exchange point based on the provided exchange conditions. For your confidence, we also recommend checking reviews from real users through our website. This way, you can make a choice that suits your requirements and preferences.
What should I do if I encounter difficulties in completing a transaction?
In case of difficulties, we recommend first contacting the support of the selected exchange point. If the issue is not resolved, you can submit a request on our platform, and we will try to help resolve the situation.
What is the usual commission for exchanging cryptocurrencies or fiat money?
Commissions depend on each specific exchange point. Our platform provides information about the commissions of each exchange point, allowing you to choose the most favorable exchange conditions.
How long does it usually take to complete an exchange transaction?
The speed of the exchange depends on the selected direction and the specific exchange point. Usually, exchanges happen instantly or within a few minutes, but the exact time may vary. For user convenience, information about the average exchange speed for a particular exchange point is available in the rating section. This helps assess how quickly operations typically occur with that exchange point.
How to correct errors in the recipient's details when creating an exchange request?
If errors in the recipient's details were made when creating an exchange request, the user should immediately contact the support of the exchange point. Users can use the available communication channels on the platform. The exchange point can provide instructions for correcting details or offer recommendations for further actions. It's important to respond promptly to such situations to avoid possible delays or issues with completing the exchange operation.
What should I do if the funds are sent but the exchange is not completed within the specified period?
If the specified time has passed and the exchange is still not completed, contact the support of the exchange point. Use the available contact information on the platform to reach out. Ask the exchange point's support to clarify the reason for the delay. This could be due to technical issues, security checks, or other factors. Also, on our website, you have the option to file a claim against the exchange point.

Functionality

What is 'Currency to All Directions' exchange?
This feature helps quickly assess the profitability of an exchange direction. To do this, select the currency you want to exchange or receive and click on the 'Choose Direction' filter in the center of the screen. A modal window will appear where you can sort the list of currencies into different categories. For example, choose a fiat direction like the ruble to see which currencies can be exchanged for rubles. You can also manually select multiple directions for comparison and evaluate their profitability. Here's an example of using it in one of the most popular directions: you have USDT and want to exchange it for fiat in rubles via a bank card. Since most people have several bank cards, we choose the most favorable option for the transfer. To do this, select the sending currency (USDT), then click 'Choose Direction,' go to the fiat category, and select the desired bank cards, such as Sberbank and Tinkoff. After applying the filter, a list will be displayed, showing the best exchange option for us. Now, all that's left is to choose a suitable exchange point and make the exchange with maximum profitability and security.
What are 'Popular Directions'?
'Popular Directions' represent frequently chosen currency pairs by users of our service for exchange. The more often a pair is chosen, the higher it is in the list. Under each currency pair, the top three exchange points with the best rates for that direction are indicated.
What are 'Favorite Directions'?
'Favorite Directions' is a list that you create yourself. To add new exchange points to it, you just need to select the exchange direction. Then, to the right of the currency pair name, you can see an icon . After clicking on it, you will add it to the 'Favorite Directions' list.
What is 'Transition History'?
'Transition History' is a record of visits to exchange points, where information is added to the list when you visit an exchange point. Each record includes the visit date, the exchange point's name, the exchange direction, and the reserve.
What are switch filters, and how do they work?
'Switch Filters' are quick filtering tools that help users quickly adjust the list of exchange points according to specific criteria. For example, if you need to display only those exchange points participating in the cashback program, you can simply activate the corresponding filter. To do this, find the switch filter with the coins icon and turn it on. After that, the list will automatically update, showing only those exchange points participating in the cashback program. Following this example, you can also choose other filters according to your preferences.
What should I do if the required switch filter is not available in the list?
The 'Switch Filters' list is based on labels set on exchange points. For example, if you have selected a specific direction and try to activate a filter to display exchange points participating in the cashback program but do not find the corresponding switch, this may indicate the absence of exchange points participating in the cashback program for the selected direction.